Frequently Asked Questions
As a local supplier we pride ourselves in offering excellent customer service. With this website we hope to take the hassle out of sourcing tyres on line.
By giving you access to our booking system you can select from a vast range of branded tyres that can be fitted at a date convenient to you, all without the worry of paying on line.
If you have any concerns about the booking process then please check the frequently asked questions below to find a relevant answer or contact us on 020 8650 1248.
I've entered my vehicle registration number and the tyre size shown is not the one fitted to my vehicle?
Our tyre size data is provided by matching DVLA data to tyre size data from the SMMT (Society of Motor Manufacturers and Traders) to identify the tyres fitted to your vehicle as original equipment. Sometimes cars are fitted with upgraded wheels/tyres so we recommend that you always take a moment to double-check the tyre size actually fitted to your car before making a booking.
I've entered my vehicle registration number and my car doesn't come up?
Double check that you've entered the correct details e.g. entering letter O in place of a zero. Whilst we do have data for many Light Commercial Vehicles we can’t always guarantee this. Unfortunately we do not currently offer motorcycle tyres, but there are other specialist fitting centres that can. Also, if you have recently transferred a personalised number plate it can take the DVLA a few weeks to update their database.
If your vehicle's details are substantially incorrect you should contact the DVLA.
Alternatively simply enter your tyre size e.g. 205 55 16 and speed rating for a full list of available tyres.
I'm not sure how to read my tyre size from my tyre?
Please see the diagram below or if you have any further questions, please call us on 020 8650 1248 or drop in as we are local.
I've ordered the wrong tyre size by mistake what do I do?
Whilst we will do our best to help, it is your responsibility to check that the tyre size you have selected for fitting to your vehicle is correct. If you are concerned about this you should contact us as soon as possible on 020 8650 1248.
If you forget what tyre you’ve booked you can always check your confirmation email or call us on 020 8650 1248 and we’ll quickly check our records for your booking details.
Do the prices quoted include fitting?
Our prices are for fully fitted tyres and include a new valve, wheel balancing and casing disposal.
I've made a booking for fitting, but have not received an e-mail confirmation?
Please check that your spam filter hasn’t caught the email and then you can always contact us on 020 8650 1248 and we will e-mail a copy of your confirmation to you.
Can I amend my booking?
If you want to amend your booking please notify us as soon as possible by telephone on 020 8650 1248.
Can I get my tyres fitted earlier?
We always try to offer a fast and responsive service, which is why we have developed this on line booking system. However, if you require a fitting date sooner than the dates offered on the site, call on 020 8650 1248 and we’ll do our best to bring your booking date forward if stock is available.
When do I pay for my tyres?
This website allows you to select tyres for your vehicle and then book a convenient time for fitting. You only have to make a payment to us at the fitting centre when you are completely happy.
Can I get additional work, such as wheel alignment, when I get my tyres fitted?
We provide a number of related services. All you have to do is add your service requirement to the comment box when submitting your booking. You can also use the link on your confirmation email.
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What our customers think
“I have used this garage several times and they are always friendly, polite, helpful and the service is great. They have managed to fit my car in last minute, despite being extremely busy ...they are always very accommodating. I recommended the garage to my mum who then had her car serviced here and was equally impressed. I wouldn't consider going to any other garage....”
“I had not used Village Car Care before for my MOT and general servicing. I live about a mile away so I thought I would give them a try. What a pleasant surprise! My MOT was carried out at exactly the time I booked and all was explained in detail following. Based on that experience, I decided to have two new tyres fitted. Again, the service was excellent, the tyres fitted the next day. I also had a wheel alignment done at the same time. My car came back better that ever. The ride, stability and tracking were spot on! It felt like a new car! So far so good, so I booked in for an interim service. Again, my car was taken in exactly at the time booked and all issues were fully explained in a friendly and sympathetic way. I highly recommend Village Car Care. They are now my 'go to' garage.”
“I Visited this garage today for the first time to have my work van motd, it was all done within 45 minutes, I was advised of a few things that need doing but nothing to affect the mot, I can honestly say it was the most friendly/honest and helpful garage I have ever used, i will definitely be using all the time from now on. Thanks guys Sean ”